HST Case
A private AI troubleshooting assistant built on your plant’s own manuals, drawings, PLC exports, and fault history. Used daily by HST’s engineers and tuned by them as they go.
Talk to an engineerWhat it does
Answers from your own documents
A tech on the floor asks about a fault code, a wiring question, or a photo of a panel, and gets the answer with the manual and page it came from. Case reads the documentation for that exact machine first, quotes the page, and says plainly when it finds nothing.
Every fix gets recorded
Each question opens a ticket that stays open until someone records what actually fixed it. Tickets are searchable by line and section, and the team can see and rate them, so the knowledge stays in the plant instead of in one person’s head.
It remembers
The next time anyone asks about that equipment, the answer leads with what fixed it last time and who recorded it. Six months from now, the new tech gets the veteran’s answer.
Recurring problems, ranked by cost
Every ticket carries the fault, the fix, and the minutes down. Case rolls those up by line and equipment and ranks what keeps coming back by what it’s costing the plant, so the repeat offender surfaces with a number on it and the next fix is the permanent one.
Where it runs
On dedicated NVIDIA-accelerated hardware hosted by HST, physically separate from every other customer, or in your own cloud tenant. Case never connects to a PLC, HMI, or control network; it reads documents people give it. Nothing goes to a public AI service.
How you get it
HST Case comes along with every HST engineering engagement at no charge. Plants that want it for their own engineers can license it as a dedicated system, set up by the same engineers who use it. Ask us for the plant offer.
What’s next
- Library organized by line and section, with section-level prompting
- Section bills of material with parts lookup
- Management-of-change records